Frequently Asked Questions
Calculating Costs
Can I return unwanted merchandise through your Online Ordering System?
Can I use my Credit Card for On-Line Purchases?
Delivery Time
Do I need to accept cookies in order to use your site?
How do I add additional drop ship addresses to my address book?
How do I complete my order?
How do I determine the shipping charges on my order?
How do I find additional information regarding an item I want to purchase?
How do I know if sale price is better than the Free Freight you are offering for qualifying items?
How do I make changes to an order I just submitted?
How do I place an item in my shopping bag?
How do I place an order online?
How do I search by brand?
How do I search by Category?
How do I search by Style?
I can't find the item I am looking for. How can I search for it?
I just placed an order and submitted it, and now I need to cancel it?
I'm having problems downloading and installing the Web Client Software. What do I do?
I'm having trouble registering for a password. What do I do?
Logging In
Order Confirmations
Real-Time Inventory
Registration for Online Ordering
Search for Products
Shipping
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Web Client Software
What happens to my order after I place it?
What if I am drop shipping directly to a third party decorator?
What if I want to place several orders at once? (Multiple PO’s)
What is an Advanced Shipment Notification?
What is an Email Order Acknowledgment?
What is an Email Order Confirmation?
What payment Terms do you accept?
Where's My Stuff?
Which Warehouse will my items be shipping from?
Why doesn't my browser work with your site?
Will you charge Sales Tax on my order?
